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Spa/Gift Shop Manager


Company Overview

Situated on the beautiful Warm Springs River, where horses run wild and the sun shines 300 days a year, Kah-Nee-Ta Resort and Spa is destination for high desert adventure in Oregon!  Our guests can take in the incredible landscape on a scenic horseback ride, or hike one of our scenic trails. Enjoy the bounties of the land at our luxurious full-service spa…or by barreling down a water slide into our hot springs-fed, double-Olympic sized pool. There's something for everyone here, right down to our accommodations, which range from suites and private-view balcony rooms, to teepees and a full-service RV park. Additionally, Kah-Nee-Ta's meeting and conference facilities are tailored to make your next event truly legendary. 

When joining the Kah-Nee-Ta Resort & Spa team you will become a part of the rich culture and history that makes us a unique destination resort.  

Job Summary

This position is an active sales person responsible for the administration and operation of the Gift Shop and Spa.  The Spa/Gift Shop Manager is responsible for providing leadership and training to the employees and purchases the merchandise.

Responsibilities and Duties

  • Direct and motivate team by conducting daily and monthly meetings, inspecting staff work and giving guidance.
  • Interviews, hires and trains the recreation team in the procedures and techniques to use through performance for excellence training and standards.  Training includes detailed instruction on proper use of equipment and procedures to report any safety issues.
  • Directly supervises staff.
  • Knowledge of Kah-Nee-Ta Resort and the Warm Springs Reservation.
  • Hire, discipline, train, schedule and motivate staff to sell the resort and merchandise.
  • Merchandising; locate and select reputable merchandise for profitable sales.
  • Maintain in-house inventory control at level according to seasonal demand.
  • Perform sales service.
  • Implement and maintain accurate records and proper accounting procedures.
  • Complete accurate monthly inventory and forward to accounting the first of every month.
  • Track sales items - know what is moving and what is not.
  • Create and/or approve displays for merchandising.
  • Maintain order and cleanliness.  Assure that operational maintenance is performed as needed.
  • Manage, plan, design, organize, implement, and evaluate all day-to-day operations.  Respond to guest needs as required to guarantee maximum guest satisfaction and quality operations.  
  • Reviews computerized records for budgeting and forecasting of department expenses. 
  • Performance of daily office procedures which include opening and closing the venues, daily accounting, which includes reports, guest checks, waivers and processing of all account charges throughout the day. 
  • Monitors attendance, provides coaching and counseling to ensure departmental and corporate policies are adhered to.  Monitors and corrects uniform standards.
  • Monitors staff performance in all phases of job functions ensuring that all procedures are carried out to the departmental standards; rectify any deficiencies with respective personnel.
  • Develop a departmental budget and oversee all expenses and revenues.  
  • Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.  This may include weekends and holidays.  
  • Physical requirements are lifting, carrying, pulling, pushing, reaching. Ability to walk, stand and/or bend.

Qualifications and Skills

  • High school diploma or G.E.D.; experience may be substituted for a degree.

  • Two years minimum experience in retail sales.

  • Three years supervisory experience.

  • Leadership qualities and ability to communicate well with employees and guests. 

  • Execute salesmanship and confidence in products and knowledge.

  • Possess flair for fashion and understand trends.

  • Computer literacy in word-processing, spreadsheets and dedicated computer programs.

  • Previous guest/and or customer service helpful.

  • Must be able to speak, read and write English. 

Benefits and Perks

  • Medical, dental, vision, prescription insurance.
  • Retirement programs.
  • Resort outlets discount
  • Free or reduced employee meals
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